As with any online program, there are situations that may occur that may be application related or user system related. In an effort to address the more common situations that can occur, we provide the following Frequently Asked Questions for your reference.
If your technical questions have not been addressed with the FAQs, please contact Paige Rogers, firstname.lastname@example.org
Question: How do I view online course materials?
Answer: To view program materials online you may either select the Adobe "PDF" format. The PDF format requires that you have the Adobe Acrobat Reader plug-in software loaded in your system. Adobe Acrobat Reader is a FREE download from Adobe Software
Question: How do I complete an online exam?
Answer: You must first select the course(s) you wish to complete from the "Online Courses" listing. Upon selecting your course(s), they will be added to your "Selection Cart" you must then complete the selection routine. Once the selection routine is completed, the courses will immediately be added to your "User History" page where a "Take Exam" link will be provided directly across from each course title selected. Courses may be completed immediately or you may return in the future and return to your "User History" page and select the "Take Exam" link.
Question: Can I view my online course results?
Answer: Yes, each completed examination returns an immediate grade report detailing correct and incorrect answers. A "View Report" link is provided from within the "MyFEU History" section for each completed course.
Question: What happens if I fail an online exam?
Answer: The take examination link you selected to complete the initial exam will have changed to "Purchase Exam", Select the link and resubmit the course from the Selection Cart (you will not be charged). Return to the "MyFEU History" page, the program will be added again and a new exam link will be provided. Select the "Take Exam" link to complete the exam again.
Question: If I competed an online program how do I view or print my "Certificate of Completion"?
Answer: Online programs are graded immediately and upon receiving a passing grade (70% or higher) you are provided with an online "Certificate of Completion" which may be viewed and/or printed by selecting the "Certificate" link located across from the course title that has been successfully completed from within the "User History" page.